🙋 Smart Equipment

Concierge Robot

An intelligent voice-interactive robot that greets faculty at the entrance, provides table guidance, answers questions, and recommends menu items for an elevated dining experience.

Concierge Robot

⚡ Core Features

  • Voice-interactive greeting & conversation
  • Face recognition for returning faculty members
  • Intelligent table assignment & guidance
  • Menu recommendations based on preferences
  • Multi-language support (English, Cantonese, Mandarin)
  • Real-time Q&A about HKUST campus services

🗣️ AI Capabilities

  • Natural Language Understanding (NLU) engine
  • Context-aware dialogue management
  • Sentiment analysis for service quality
  • Personalized greeting with faculty name
  • Peak-hour queue management suggestions
  • Integration with HKUST CAS for identity

🔧 Technical Specifications

Height1450 mm (adjustable screen)
Display10.1" HD touchscreen
Microphone6-mic far-field array
SpeakerHi-Fi stereo, 5W × 2
CameraRGB + IR depth (face recognition)
MobilityOmnidirectional wheels, auto-docking
ConnectivityWi-Fi 6 / Bluetooth 5.0 / MQTT

🔄 Service Workflow

1. Detection — Sensors detect an approaching guest at the entrance zone.

2. Greeting — Robot greets by name (if recognized) and asks about dining preference.

3. Table Assignment — Checks real-time availability and suggests optimal seating.

4. Guidance — Physically leads the guest to the assigned table with smooth navigation.

5. Handoff — Presents the digital menu, takes initial order, and relays to cloud platform.